Small Change. BIG Impact.

 FAQ

Which nonprofits are available?

Change Donations has partnered directly with each charity on our platform to ensure that they are registered with the Irish Charities Regulator, in good standing and can provide insight into your donation. You can search a full list of our partner charities in the charity selection section during the signup process, or by clicking on 'Add Charities' button in the 'My Charity' section of your donor dashboard. If there is a charity you would like to see added to our list of charity partners, please let us know by chatting to us or sending us an email to hello@changedonations.com.

Does Change Donations work for online transactions?

Change Donations works for all transactions made on your linked account, whether that is online or at a physical location. You will see your transactions appear in your account once your bank has processed the payment and sent it to us (typically 3 business days).

What types of accounts does Change Donations support?

Change Donations works with major banks and credit unions in Ireland. We are working hard behind the scenes to support additional banks. If your bank is not currently listed, please let us know by chatting to us or sending an email to hello@changedonations.com and we will do our best to get your bank added to our list of supported institutions!

How is my round-up calculated?

When you make a purchase with your linked credit or debit card the ‘change’ calculated by rounding up your purchase amount to the nearest whole euro. For example, you buy a cup of coffee for €2.85, we will round up to the nearest euro, donating the €0.15 in change to the organisation(s) that you support.

What is the average round-up amount?

This will vary according to how many transactions you make, but Change Donations users so far are making around 25 transactions per week with an average round up of about €0.35.

How do I make sure I don’t send too much money per month?

You can set a daily, weekly or monthly limit on your roundup donations. If you have set a limit, your transactions will automatically stop rounding up once you’ve hit the limit you have set. Since we round up once a week, if you ever decide that you don’t want to round up a transaction, simply go to the transaction section in your dashboard and click ‘cancel’ next to any 'pending' transaction that you don’t want to round up on. This will change the status from 'pending' to 'canceled'.

As a nonprofit, how can I get involved?

Contact hello@changedonations.com or complete our Charity Interest Form.

How secure is Change Donations?

Change Donations uses bank-grade security when processing information. No bank logins or other sensitive banking information is held on file.

How do we track how much is donated?

You can log into your account at any time to see all of your donation activity.

What do I need to do to initiate the roundup?

Nothing! Once you have signed up and linked the account you want to use for round ups, Change Donations will automatically calculate your round-up amounts and donate your change to the organisation(s) you have selected making donating to your favourite causes second nature!

When will my donation occur?

Change Donations keeps track of your roundups throughout the week. On Monday morning, we will donate your roundups to your chosen charity and your card will be charged. You will see a new charge on your card statement from Change Donations.

Do I have to link an account?

If you would only like to donate on a one-off basis, you don’t need to link your card. If you would like to participate in roundups then you need to link your account so that we are able to calculate your roundups. You can change your linked account any time.

What does it mean to ‘authorise round-ups’?

Authorising roundups allows Change Donations to begin receiving transactions made with the authorised account and are used to calculate your roundup amounts. To authorise roundups, simply chose your bank and log in using your online banking credentials. Change Donations uses bank-grade security which is encrypted using FIPS 140-2 level 2 HSM and the keys used for encryption cannot be accessed by anyone, including Change Donations employees.

How do I authorise round-ups?

To authorise roundups, simply chose your bank and log in using your online banking credentials. Change Donations uses bank-grade security which is encrypted using FIPS 140-2 level 2 HSM and the keys used for encryption cannot be accessed by anyone, including Change Donations employees.

Is your platform secure?

Change Donations uses bank-grade security which is encrypted using FIPS 140-2 level 2 HSM and the keys used for encryption cannot be accessed by anyone, including Change Donations employees.

Why do I have to link an account and a card?

For your security, Change Donations has implemented a two-step donation process. Authorising roundups allows Change Donations to calculate your roundup amounts but you must link a card to allow Change Donations to send your donation to your selected charity.

Can I link more than one account?

Yes! Feel free to link as many round-up accounts as you like. At this time we only allow one card to be used to process the donation.

Can I link more than one card?

At this time we only allow one card to be used to process the donation.

Can I turn off roundups?

Absolutely! You can pause or cancel roundups at any time by clicking on your name in the upper righthand corner and then select ‘Accounts’. Here you can choose to ‘Pause’ or ‘Remove’ your account.

Can I change the card that my donations come from?

Of course! Your donations card is the card that your donations will be sent from. You can change your card at any time by logging into your account and clicking on your name in the upper righthand corner and then selecting 'Profile'. Here you will see a section called 'Payment Card'. You can change your Payment Card by clicking the 'Change' button to the left of the card section and adding a new card.

My bank isn’t listed in the available linked accounts

Please chat to us or send us an email us at hello@changedonations.com and we will double check for you. Sometimes banks with similar names will be hard to find, and we can point you in the right direction.

How do I set up round up limits?

To set round up limits, simply log into your account and, click ‘Edit Limits’ in the ‘My Charities’ section. You will see a popup which allows you to set daily, weekly or monthly round-up limits..

How do you secure my credit card and debit card information?

We use Stripe as our payment processor, the same company that does payment processing for Amazon, Facebook, and 100,000 other organizations. Only Stripe has access to your credit or debit card number. Change Donations does not store any of your card details.

I’ve made a purchase with my linked account but I don’t see it

It may take a day or two for a new transaction to appear, depending on how long it takes your bank to fully process the charge.

Can I change the organisations I support?

Of course! You can always change the organisation you support in your dashboard. Once you've logged into your account navigate to the ‘My Charities’ section, click ‘Add Charity’. You will then be able to add another organisation to donate to. You will then be able to choose what percentage each charity receives.

If you decide remove a charity all-together, it will still show up in your 'My Charities' section but will list '0%' in the share column. We keep the charity in your dashboard so you will always be able to see how much you have donated to each cause throughout the year.

What are Change Donations fees?

Change Donations deducts the following fees from the total donation.

Media inquiry?

press@changedonations.com

I want information about something not listed here

No problem, we’re happy to help! You can start a live chat with us from within the app, or simply send us an email to support@changedonations.com.

How does my donation work with Revenue?

The organisations that you support are able to claim the tax you have paid on your donations made through Change Donations once you have donated €250 for the year. If you have donated €250 or more to any one charity throughout the calendar year, you will receive a form from the supported Charity with the amount that you have donated to that specific charity. You simply fill out the Revenue form and post it back to Revenue.

If you are donating to a sports club, these donations are tax deductible and you may be eligible for tax deductions to the extent permitted by law. We aren’t lawyers and can’t give you legal or tax advice, but the sports club that you have donated to should provide you with a tax receipt at the end of the year.